Frequently Asked Questions

Everything you need to know about Digital Guidebooks, organized by topic.

How do I create my first guidebook?
Sign up for a free account, then click "Create Guidebook" from your dashboard. Give it a name, add your branding, then start adding stops with photos, descriptions, and maps. You can preview it on your phone at any time. Most operators have their first guidebook live in under 30 minutes.
Do my guests need to download an app?
No. Guidebooks work in any mobile browser. Guests just tap a link or scan a QR code and they're in. No app store, no friction.
How does the guide code system work?
Each guide on your team gets a unique code (like "EMILY123"). When a guest opens the guidebook, they enter their guide's code and the guidebook personalizes itself with that guide's photo, bio, tip links, and recommendations. One guidebook serves your entire team — no duplication needed.
How long does it take to set up?
Most operators have their first guidebook live in under 30 minutes. Add your stops, upload a few photos, set your brand colors, and you're ready to share. The built-in AI writing assistant can help you draft stop descriptions and welcome messages if you need a head start.
How many guidebooks do I need?
General rule: one guidebook per experience. If you offer a food tour and a history walk, that's two guidebooks. You might create extras for seasonal variations or different group types, but you do not need separate guidebooks for each guide. Every guide gets their own account and unique code — when a guest enters the code, the guidebook personalizes automatically.
What types of media can I upload?
You can upload images to your cover page, stop pages, welcome page, and more. Images should be portrait-oriented for the best mobile experience. Video and audio content are available on Growth and Scale plans — great for narrated stops or welcome messages that feel personal even when you're not there.
Can multiple guides use the same guidebook?
Yes — that's exactly how it's designed. Each guide has a unique code. When a guest enters the code, the guidebook shows that guide's photo, bio, tip links, and personal recommendations. You maintain one guidebook, and it works for your entire team.
Can I reorder pages in a guidebook?
Yes. The guidebook editor lets you enable, disable, and reorder pages to match the flow of your tour. Turn off pages you don't need and arrange the rest in whatever order works best for your guests.
How does email capture work?
Every time a guest accesses your guidebook, they enter their email address before they can view the content. That email is captured and stored in your account — segmented by whether they're a local or a visitor, and tied to the specific experience and guide. You own that data and can export it anytime.
What counts toward my monthly contact limit?
Each unique email address captured through your guidebook counts as one contact. If a guest accesses the same guidebook multiple times, they only count once. The limit resets every month.
What happens if I exceed my contact limit?
We give you a slight buffer so you never lose a capture at a critical moment. If you're consistently going over, we'll suggest a referral (which earns you bonus contacts) before asking you to upgrade. Your guests can always access the guidebook.
Can I export my contact list?
Yes. You can export your full contact list as a CSV at any time from your dashboard. Use it to import into your email marketing platform, CRM, or anywhere else you manage your guest relationships.
What's the difference between monthly and annual billing?
Annual billing saves you 20% compared to monthly. Both options give you the same features and limits. You can switch between monthly and annual at any time from your account settings.
Can I change plans later?
Yes. You can upgrade or downgrade at any time from your account settings. Changes take effect on your next billing cycle. If you upgrade mid-cycle, you get immediate access to the higher tier's features.
What is the Founding Member program?
The Founding Member program is a limited offer for the first 20 operators who want to shape the future of Digital Guidebooks. You get Growth-tier access with bonus capacity, a price lock forever, early access to new features, quarterly strategy calls, and direct roadmap input. Learn more about becoming a Founding Member →
Do you offer refunds?
We don't offer prorated refunds for partial billing periods. When you cancel, you retain access through the end of your current period, then your account reverts to the Free plan. If you have a special circumstance, contact us and we'll do our best to help.
How do guides access their guidebook?
Guides receive an invite email with a link to create their account. Once logged in, they can see the guidebooks they're assigned to, update their profile, and manage their tip links. Each guide also gets a personal QR code they can share with guests.
Can guides customize their own content?
Yes. Guides can update their photo, bio, social links, and payment preferences from their dashboard. They can also add personal recommendations — their favorite local restaurants, bars, and hidden gems — that guests see in the guidebook.
How does gratuity collection work?
Each guide adds their Venmo, Cash App, or PayPal link in their profile. When guests view the guidebook, they see a tip button that links directly to the guide's preferred payment method. Guides keep 100% of tips — Digital Guidebooks doesn't take a cut.
Can a guide run multiple different guidebooks?
Yes. A guide can be assigned to as many guidebooks as needed. If your company offers a food tour and a history walk, the same guide can be linked to both. Their profile personalizes each one automatically.

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