Frequently Asked Questions

Sign up for a free account, then click "Create Guidebook" from your dashboard. Give it a name, add your branding, then start adding stops with photos, descriptions, and maps. You can preview it on your phone at any time. Most operators have their first guidebook live in under 30 minutes.

No. Guidebooks work in any mobile browser. Guests just tap a link or scan a QR code and they're in. No app store, no friction.

Each guide on your team gets a unique code (like "EMILY123"). When a guest opens the guidebook, they enter their guide's code and the guidebook personalizes itself with that guide's photo, bio, tip links, and recommendations. One guidebook serves your entire team — no duplication needed.

Most operators have their first guidebook live in under 30 minutes. Add your stops, upload a few photos, set your brand colors, and you're ready to share. The built-in AI writing assistant can help you draft stop descriptions and welcome messages if you need a head start.

General rule: one guidebook per experience. If you offer a food tour and a history walk, that's two guidebooks. You might create extras for seasonal variations or different group types, but you do not need separate guidebooks for each guide. Every guide gets their own account and unique code — when a guest enters the code, the guidebook personalizes automatically.

You can upload images to your cover page, stop pages, welcome page, and more. Images should be portrait-oriented for the best mobile experience. Video and audio content are available on Growth and Scale plans — great for narrated stops or welcome messages that feel personal even when you're not there.

Yes — that's exactly how it's designed. Each guide has a unique code. When a guest enters the code, the guidebook shows that guide's photo, bio, tip links, and personal recommendations. You maintain one guidebook, and it works for your entire team.

Yes. The guidebook editor lets you enable, disable, and reorder pages to match the flow of your tour. Turn off pages you don't need and arrange the rest in whatever order works best for your guests.

Every time a guest accesses your guidebook, they enter their email address before they can view the content. That email is captured and stored in your account — segmented by whether they're a local or a visitor, and tied to the specific experience and guide. You own that data and can export it anytime.

Each unique email address captured through your guidebook counts as one contact. If a guest accesses the same guidebook multiple times, they only count once. The limit resets every month.

We give you a slight buffer so you never lose a capture at a critical moment. If you're consistently going over, we'll suggest a referral (which earns you bonus contacts) before asking you to upgrade. Your guests can always access the guidebook.

Yes. You can export your full contact list as a CSV at any time from your dashboard. Use it to import into your email marketing platform, CRM, or anywhere else you manage your guest relationships.

Annual billing saves you 20% compared to monthly. Both options give you the same features and limits. You can switch between monthly and annual at any time from your account settings.

Yes. You can upgrade or downgrade at any time from your account settings. Changes take effect on your next billing cycle. If you upgrade mid-cycle, you get immediate access to the higher tier's features.

The Founding Member program is a limited offer for the first 20 operators who want to shape the future of Digital Guidebooks. You get Growth-tier access with bonus capacity, a price lock forever, early access to new features, quarterly strategy calls, and direct roadmap input. Learn more about becoming a Founding Member →

We don't offer prorated refunds for partial billing periods. When you cancel, you retain access through the end of your current period, then your account reverts to the Free plan. If you have a special circumstance, contact us and we'll do our best to help.

Guides receive an invite email with a link to create their account. Once logged in, they can see the guidebooks they're assigned to, update their profile, and manage their tip links. Each guide also gets a personal QR code they can share with guests.

Yes. Guides can update their photo, bio, social links, and payment preferences from their dashboard. They can also add personal recommendations — their favorite local restaurants, bars, and hidden gems — that guests see in the guidebook.

Each guide adds their Venmo, Cash App, or PayPal link in their profile. When guests view the guidebook, they see a tip button that links directly to the guide's preferred payment method. Guides keep 100% of tips — Digital Guidebooks doesn't take a cut.

Yes. A guide can be assigned to as many guidebooks as needed. If your company offers a food tour and a history walk, the same guide can be linked to both. Their profile personalizes each one automatically.